Online payment cards
Mobile top-ups
All our products

My order

My code is not working

Please check first if you bought a code of the right operator.

If not, please contact our helpdesk
If so, please try the code again after having executed the following steps:

For mobile phones :
1. Switch off your phone
2. Switch it back on
3. Enter the code once again as prescribed in our mail

Your phone will be recharged then.
If this isn't the case, please contact our helpdesk

For all other products :
Use the code as described in our last E-mail.
If the code does not work, please contact our helpdesk

Select the topic of your problem

What is the PWA? A Progressive Web App that is built like a website but acts like an application. Once installed, an icon with the beCHARGE logo will appear on your home screen. All you have to do is click and enjoy our many products.